Show students a picture of a terrible hotel room. Tell them I stayed there and ask them if they would like to stay there? No, why not? Elicit what problems they see with the room. Tell them I spoke to the manager: Was I agry or happy? What did the manager say? Did he promise anything? Can prompt will "I'm going to ____" or "I'll fix ______" Show multiple images and ask students to tell us how he would fix these problems.

Provide Ss with the HO, Ss work on it alone. Ss will have 3 minutes to do the task. When Ss are finished we put it aside for later review. ICQ: will you work with a partner? How long will you have?

Show the Ss an image I used before. Explain that one of the Ss is the hotel manager. Pointing to the picture: "What's my problem?" ... pointing to the Ss, "and what will he tell me?" try to elicit key phrases from Ss. Draw a timeline on the board. Write the "going to" and "will" sentences in the appropriate spot. CCQs Point to "I'm going to fix the shower" When did he think of fixing the shower? Now or in the past? T: He's deciding now. If needed: will + verb when deciding means we are deciding right now. Point to: "I'll fix the shower" When did he decide to fix the shower? T: He decided in the past. If needed: am/is/are/going to + verb when we've already decided to do something. Which one is more serious? Which would make you feel "ok, he's taking care of this"

Using the listening activity dialogue, Ss fill in the missing will + going to words in the dialogue. When Ss finish, they peer check with a partner.

Ss listen to see if they have filled in the text correctly. Play twice if many Ss have had difficulty with the activity. WC review of only the questions Ss had difficulty with.

Provide Ss with an image. Tell them that they are looking at a problem at a hotel, Ss must write what the customer would say and what would the manager reply. If several Ss are struggling, turn it into a pair work activity. ICQ: How many sentences will you write (2) Who will be saying the 1st sentence (Customer) Who will say the 2nd (Manager) When did the manager decide to fix the problem, in the past, right now or in the future (past or now) Post the pictures on a PPT, take people’s sentences away and mix them up. Distribute them again, students must take the sentence and stick it to the appropriate picture.

Ss are provided with slips of paper with a problem. Ss stand up and line up in two rows facing each other. Ss one reads their problem and the other Ss must tell them how they will fix their problem, then Ss switch roles. Provide Ss a moment to do the dialogues, then one half the class will step to the left so they are facing a new Ss and the activity will repeat.