I will start by showing Ss a packet of throat sweets and then a video of a worm crawling out of one of the sweets. This is a genuine real video I took a few weeks ago, so I think they will enjoy the personal element. I will elicit from a choice of adjectives which one we would NOT use to describe such an experience (delightful).

Ss will be given 3-4 mins to read my example letter. Vocabulary such as 'lozenges' and 'sore throat' which are specific to this particular letter are shown with the letter (but not more generic 'complaint' vocab). I will then elicit from them the various parts of the letter, i.e., salutation, BP1, etc.

Ss will be show the letter again, but this time with certain vocabulary and expressions highlighted - I will elicit the meanings, and then look briefly at the vocab in more detail: investigate, bring to your attention, take steps (to do something), compensation, further and in due course.

Ss will be shown four photos for inspiration and then instructed to produce their own letter, which they will be asked to upload to padlet (or Google docs if they can't access padlet). They will be told to include: 1) a reason for writing, 2) what happened, and 3) what they would like to happen. They will be given 10 minutes to write individually. Next, they will be shown a peer review checklist and put into BORs for 8 minutes where they will give each other feedback on their letters.

I will make notes during the productive phase of the lesson and highlight any main areas for feedback and correction.