watch a one-minute video stating the importance of knowing how to write a business letter as it may seem not so important. Ask if they think it's important or not?

putting up pictures on the whiteboard for 1- salutation: (a gesture or utterance made as a greeting). 2-making a request: (asking for something politely or formally). 3-complaining: (express dissatisfaction or annoyance about something). 4-apologizing: (express regret for something that one has done wrong). the teacher will start eliciting the meaning from the students by asking one of the kinesthetic students to help her act this word out ex: ask one of the students to come and step on the teacher's foot. teacher: Excuse me! you just stepdad on my foot, yet you didn't even apologize. student: Oh! I'm extremely sorry. I didn't mean to. and so on.

start with a video that describes the 6 main parts of a business letter and shows a sample of the letter. teacher hands in a comprehension sheet in the business letter form. the letter will be read out loud by the teacher. students will start answering questions like: Q1: Who wrote the letter? Q2 what is the purpose of the letter? ..etc. students then will exchange their sheets a correct their answers according to the model answer that is provided by the teacher.

the teacher now will give examples for Salutation: Dear Mr. / Mrs. Brown or Dear Sir Starting: we are writing; to inform you that/ to confirm/ to request. I recently heard about.... I am contacting you for the following reason. I am writing to tell you about. Making a request: we would appreciate it if you would... I would be grateful if you could... In addition, I would like to receive... Complaining: I am writing to express my dissatisfaction with … I am writing to complain about... we regret to inform you that our order number..... is now considerably overdue. Apologizing: we are sorry for the delay … I regret any inconvenience caused by … I would like to apologize for … Once again, please accept my apologies. Followed by pairing students to act out those situations.

" your mother took you and your sibling to a toy store called Kids Land located inside Kids Mall 613 N Zamalek, Cairo. the Salesperson wasn't professional and when you asked any question he refused to help or answer and even said that they don't have certain toys that were available at the store. When your mother asked for the manager, he said that he was the manager which was a lie. When she asked the Mall's management they told her that that's Adam and that he is not the manager and that the manager's name was Mr. Omar Rami. Write a complaint letter to Mr. Omar that is likely to get results.

students now will exchange their letters, read them. then write a letter from Mr. Omar saying what will he do regarding this complaint.