T will ask Ss if they know what a complaint is. T will share a personal anecdote to help frame the lead-in. T will ask Ss to answer two questions to pique their interest in the lesson: 1. Tell me about a time you made a complaint either at work or while on vacation. 2. Did you make any requests to change the situation? If so, what? Ss should volunteer their answers freely in a relaxed manner. If not, T will nominate.

Ss are to listen to an audio track and answer a multiple-choice form focusing on the speakers' complaints and requests. If there are multiple Ss, T will have Ss do pairwork to check their answers before OCFB. If there is only one S, T will elicit answers from the S.

T will ask open-ended questions to get Ss thinking about the motive behind the forthcoming language clarification stage. HOW can you tell if someone is making a COMPLAINT or a REQUEST? - they're asking for something - the might sound mad - the might sound peevish Why do we make COMPLAINTS or REQUESTS? - because we want something fixed

How to make requests - Do you mind if I... - Would you mind... - Could you possibly... How to make complaints - I'm sorry, but - I think there's a problem with... Language Clarification Format 1. Sample language 2. MEANING: T will ask one or two CCQs to check Ss's comprehension. 3. FORM: T will go over form and elicit grammatical terminology from Ss (i.e., noun, verb, adj, etc) 4. PRONUNCIATION: - T will model the sentence and elicit intonation and stress from Ss. - T will show weak forms and model twice - Ss to repeat chorally - S to repeat individually (T nominates) Repeat T will elicit from Ss additional ways to soften a sentence before a request or complaint: I'm sorry / Excuse me More details are in the TLAS worksheet.

T will provide Ss the opportunity to practice making complains and request through a gap-fill exercise. T will model the exercise by doing the first example with the Ss. Ss will have 3 min to complete the exercise. If there is more than one S, T will use breakout rooms for pair checking. OCFB

T will provide Ss with a worksheet to practice making requests and complaints. T modified the worksheet so Ss can be more imaginative with coming up with requests and complaints. T will go over the first example with the Ss and ask if they have any questions. Ss are to complete this exercise in pairs. T will monitor to prepare for the DEC stage. OCFB

Correct errors and share an example of good use of language T heard from the freer practice stage.