T will write the problems Nicki and Gavin had on WB and ask Ss what did the manager say when Nicki and Gavin got to the hotel late. - I'll call the police. What was their response? - It won't happen again. Next time we're going to stay at another hotel. So,I will have two model sentences on WB and will ask Ss to guess and tell me the difference in meaning between 'will' and 'going to".

T shows the timeline on WB and asks a few questions about two sentences on WB to get the feedback from Ss: -Did the manager plan to call the police before? - No. -Did he make his decision at the moment of speaking? - Yes. -Was it a spontaneous decision? - Yes. T marks the answer on the timeline. We use 'will' for spontaneous decisions. -Did Nicki and Gavin decide to stay at another hotel now or some time before? - Sometime before now. -Was it a spontaneous decision? - No. T marks the answer on the timeline. We use 'going to' for things already decided. T elicits the form of new grammar and does some pronunciation work with the contraction of will('ll) and 'be' with subject pronouns. Do ex. 1 pg.51

T suggests looking at the problems on WB mentioned in Lead-in. She asks what could the Manager say in this situation: The bathroom is dirty.- Manager's answer: I'll clean it. Elicit some more answers to the situations. T asks Ss to imagine that they are friendly Hotel Managers and they should suggest the solution to some guests' problems, ex.2. They should find a good answer to each problem, but not all the answers require Ss to use 'will'. T checks and agrees on some good answers, then asks each pair to practise saying problems and responses to each other. Suggest to do this ex in a more enjoyable way if the guest was quite angry, but the manager was very,very polite! Many responses probably begin with:"I'm sorry,sir/madam or I do apologize, sir/madam. Possible answers: 2.I'll give you a wake-up call. 3. I'll ask the maid to put some in there immediately. 4. I'll find a different room for you. 5.We have 24-hour room service. I'll get the menu for you. 6. I'll ask the assistant to open the door for you immediately. 7. Oh, dear. I'll come up to your room and remove it for you.

T first does two examples from ex 3 together with the Ss, then Ss finish this task in pairs. Don't forget to change the pairs so that Ss could work with other partners as well. After checking the answers T helps Ss understand why they got any wrong thinking when the speaker makes the decision in each case. Get the Ss practice the dialogue in pairs and then if the time get them to write a short dialogue in pairs perhaps based on one of the problems talked about in ex.2.