To get the students to discuss when they last ordered a product which was bad so they wrote an email to complain. "When was the last time you ordered something and it was bad so you had to write an email complaint to get the problem the fixed".

Show students an example email to discuss and analyse before they practice writing they're on email. Get the students to identify the different sections of the email and the type of language used. "what information is in section 1?" "what information is in section 2?" "what information is in section 3?" "what type of language is used, is it formal or informal?" "What is their complaint about?" "What is their request at the end of the email to the company?" "What do they provide at the end of the email?"

Get the students to write their own formal email complaint about a product they have ordered. "You are now going to write your own email complaining about a product you have ordered, you can look back at the example if you need help".

Provide a checklist to students to check each others work and provide each other feedback. After this I'll allow the students to ask questions and I'll provide some feedback to the class and do DEC. "I want you guys to look at this checklist of things that should be in your email, I'm going to to put you with a partner and I want to check each others email, to see if there is any mistakes and to give us each other some feedback".