T will start the class by presenting slide 1 on the jamboard and asking students the following questions. Do you a lot talk on the phone? Do you like it? Why? Why not? Why do you talk on the phone T models the answer: "I talk on the phone about once a week. Usually to order take out, like pizza or Chinese food. I don't like it. I prefer texting. I think it is more comfortable". T then ask Ss what they have to talk about as ICQ. T sends Ss to BOR for 3 min and listens to their conversations for Feedback or DEC.

T will present slide 2 on the jamboard. T shares the quiz link with the Ss (https://forms.gle/w9ReBDUWvGd26Y7K7) T will direct students attention to the questions: Where is Emily? Clare called to talk about... T tells Ss they are going to listen to an audio (https://bit.ly/2RJs24i) and answer those questions. T asks Ss to share their answers in OC. Answer Key: Where is Emily? >>>>> In an office, working. Clare called to talk about... >>>>>> coffee.

T will present slide 3 on the jamboard. T will share the second quiz link (https://forms.gle/CVp1mhziRpt5KUReA) with the Ss and confirm they all have access to it. T will play the audio again and Ss will use the phrases to complete the text. T will tell Ss they will be sent to BOR to check their answers. T monitors. T and Ss check their answers in OC. Answer Key 1. Red. Can I speak to Emily. 2. Green. Hold on a moment. 3. Blue. I got your message. 4. Red. This is Emily from 3DUK 5. Can I call you back in an hour?

Meaning: T shows slide 5 on the Jamboard. T asks Ss to match the phrases with their use. T then asks the following CCQs • Hold on a moment. >>>>> Should the caller disconnect the call/hang up? No. • Hello, can I speak to (Emily), please? >>>>>> Am I speaking to Emily? No. • Can I call you back (in an hour)? >>>>> Will I call again later? Yes. • This is (Emily Wise) from (3DUK). >>>>> Am I speaking to Emily? Yes. • I got your message. >>>>> Did they receive my message? Yes. AK • Hold on a moment. >>>>> Tell people to wait on the phone. • Hello, can I speak to (Emily), please? >>>>>> Ask to speak to people. • Can I call you back (in an hour)? >>>>> Ask if you can call later. • This is (Emily Wise) from (3DUK). >>>>> Say who you are. • I got your message. >>>>> Confirm you received a message. Appropriacy T shows slide 6 on the Jamboard T will ask students to decide where the phrases fall (Formal vs. Informal) AK: All phrases are formal/neutral. Form: T shows slide 7 on the Jamboard T will ask Ss to match the phrases with the expressions that best complete them. AK: 1. Name of the person you want to talk to. 2. Time expressions like “later, tomorrow, in 2 hours” 3. Name of the person calling. 4. Message, email, memo, report. 5. Time expressions like: “a moment, a second, a minute”. Pronunciation: T shows slide 8 on the Jamboard T will show the phrases and their pronunciation, intonation and stress pattern. T will drill them at least once, monitoring for errors and drilling again if needed.

T will show slide 10 on the presentation. T will share the link (https://forms.gle/VdFk2Uj3Y1eBfJet7) with the students and tell them they have 3-4 minutes to solve the quiz about 2 phone conversations. T will check every S has access to the quiz. After 4 minutes have passed, T will send Ss to BOR to share their conclusions. Ss will return and the quiz will be checked in OC. AK: 1. Can I speak to Adam Johnson? 2. Hold on a second 3. This is Nathaly 4. I got your email. 5. Can I call you back in an hour?

T will show slide 11 on Jamboard. T will explain Ss they will role-play three different situations. T will share the instructions (https://pasteboard.co/JrRjyup.png) with the Ss so it is available for them in BOR. T will read the instructions for the role-play: Situation 1 Student A: You call B to talk about a contract. Student B: You are very busy today, but free tomorrow. Situation 2 Student A: You take the phone call. Student B: You want to talk to a person, but another person picked up the phone. Situation 3 Student A: You need to talk to the office manager. Student B: The office manager went out. You have her cell phone number, but it is in another part of the office. You need 2 minutes to get it. T will send Ss to BOR to work on their role-play. T will monitor. Ss will return. Feedback. T will show slide 12 and provide feedback on Ss production, including DEC if needed.