T tells Ss they are going to watch a short video (A room with a view - Fawlty Towers) for two minutes and answer the questions. T asks the following questions orally: 1- Where are they? 2- Who are the people in the video? AK: 1- in a hotel room 2- A guest, a hotel manager/owner, and a worker.

Listening for gist Ss listen to tracks 2.05 (1:04 minutes) and 2.06 (1:07 minutes) and answer the following questions in pairs and then WCFB. 1- Where are the people? 2- Who are the people? AK: 1- in a restaurant 2- a waiter, a woman and a man

Ss listen to tracks 2.05 and 2.06 again. Ss will work in pairs. Student A writes the responds of the man and woman to the waiter's questions while listening to track 2.05. Student B does the same while listning to track 2.06. Next, each pair compares their statments together and discuse the difference.

- Meaning: 2-3 minutes T projects the two dialogues next to each other on the board and elicits the meaning of TL from the Ss using the marking sentences and CCQs. What is the difference between the two dialogues? polite/rude Which one is polite/formal and which is rude? 2.05 rude/ 2.06 polite What important/key words do we use to show politeness? Please, thank you, of course Is the phrase 'I want' polite enough? no What do we use instead? 'I'll have...' Do we say 'No' or 'Not quite'? not quite - Pronunciation: (5 minutes) Now Ss listen to track 2.07 (1:21 minutes) and repeat after the speaker. CCQs: Do we say the sentences or questions in a soft way? yes Do we raise our voice? Ss listen again to track 2.07 (1:21 minutes) and repeat after the speaker - Form: 2 minutes Do we use questions or sentences/statements when we want something? questions What is the form of the verb after phrases like 'Could you' 'Would you' Can I'? infinitive/V1/base form

- Controlled oral practice: HO1, Ss work in pairs. Student A has a card of impolite sentences. The students reads one sentence while student B responds form a card with polite sentences. They finish all the sentences and then exchange the cards. 4-5 minutes - Controlled written practice: SB ex.4 pg. 46 - (skip practice with a partner) 4-5 minutes

Ss have a retyped conversation with only the waiter's phrases, HO2. In pairs they rewrite the man and woman's phrases so that it is real for them. They practice it and perform in groups of 3. Ss give each FB.

Ss work in groups of 3. Each group has a card with a different situation (hotel, airport, clothes shop). Ss have to prepare their dialogue to suit their situation (5 minutes). Groups exchange their dialogues and check the mistakes in the new dialogue they have (1-2 minutes), and then give it to another group to perform the dialogue. (2-3 minutes) Content FB and DCE. Wrap-up.