Place cartoon image of awkward social situation on whiteboard and elicit from ss what is going on. Elicit how ss might feel in that situation - awkward. Depending on time, either GW or WC, ss discuss when they have felt awkward in similar situations and what they did and said.

Present text about Bella. T hand out text and asks ss to look at the 1st scenario - do it together as WC and elicit what Bella might say from what she is thinking in the thought bubble. Ask ss to work in PW to do the other 4 situations. WC feedback.

T say lets listen to what Bella actually said and play the first audio. Tell ss don't need to worry about taking notes. T hand out transcript. T elicits ss understanding of the form of Bella's response through CCQs - was it formal or informal ? Was it polite ? T Clarify meaning of words/phrases only if needed. T play recording of some of the phrases Bella uses - asks ss to pay attention to how she says them. T hands out copy of the phrases and models and drills the intonation using exaggeration and gestures to highlight.

T hand out Role play exercise and put ss in different pairs. PW to write or make notes of dialogue using some of the polite phrases - ss only need to do 1 or 2 if it takes a while or time is short. ss can also refer to larger transcript. In same PW ss to speak out their dialogue. T monitor listens for intonation and to make sure ss have plenty of speaking practice - if pairs are struggling to write dialogue T help a little to get them to speaking stage. Check room layout to ensure ss can practice freely - encourage ss to stand to speak.

Encourage some pairs that feel comfortable to speak their dialogue for the WC. If time maybe 3 or 4 pairs act out dialogue to WC. T to elicit/do error correction if necessary on pronunciation/intonation of polite phrases.