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complaints
Intermediate level

Description

Ss will have a short warmer period of discussing the complaints that three people -whose their picture will be projected- might be having in the hotel where they are staying in. This will lead into a short listening session associated with a task to find out what the real complaints are.this will be followed by speaking practices to utilize some of these complaints and share theirs.

Materials

Abc Picture of 3 people
Abc HO1
Abc Video
Abc Picture of a hotel restaurant
Abc HO2
Abc slips

Main Aims

  • To provide fluency speaking practice in a conversation in the context of Complaints.

Subsidiary Aims

  • To provide specific information listening practice using a short video in the context of Complaints

Procedure

Warmer/Lead-in (3-5 minutes) • To set lesson context and engage students

Ss will be asked who among them like staying in a hotel. After a 45s conversation, Ss will be shown a picture of three people in a hotel at the reception on the WB and be asked what do they thing the people are doing there to elicit the word (complain/complaint) (15s). Ss will be instructed to turn to their immediate peers and discuss what complaints the three people might be having. At this point Ss will be given a time limit of 90s of discussion.

Exposure (8-10 minutes) • To provide a model of production expected in coming tasks through listening

Ss will be asked to watch the video of the mentioned people carefully and write down their complaints. Ss will check with partner if they have written down the same complaints. Then to personalize the topic Ss will tell about the complaints that they had the last time they were in a hotel to their partners. T will ask for some FB

Useful Language (4-6 minutes) • To highlight and clarify useful language for coming productive tasks

students are given a HO of 8 sentences from the video mixed between complaints and requests and they have to sort them out by writing next to them C for complaint and R for requests. Ss will do the task individaully within 60-75s and then check in pairs. finally Ss will be asked to memorise them to prepare them to the first productive task

Productive Task1 (8-9 minutes) • To provide an opportunity to practice target productive skills

Provide half of the Ss with different complaints slips then have them partnered with the other half. The ones with the slips will be the customers and the others will be receptionists and they will be asked to act out, so they will live the event. ICQs "Who are the customers? " "Who are the receptionists?" "What will you do"

Productive Task2 (3-4 minutes) • To continue students discussing complaints

The hotel restaurant picture will be shown on the WB through the projecter. Ss will change seats and be partnered and asked to talk about the complaint that some people might complain about. At this point, Ss will be given a time limit of 75s. then T will have some FB.

Productive Task3 (6-8 minutes) • To continue and extend students discussing complaints.

Ss will be told that they will run a new hotel and they have to avoid as many complaints as they can by doing a survey, therefore, a HO of the things that people might complain about will be given to them and the WC will be instructed to mingle and collect information as much as they can.

Feedback and Error Correction (2-3 minutes) • To provide feedback on students' production and use of language

On WB example sentences with errors which were overheared from Ss' discussion will be written. Ss will be asked to identify if the sentences are correct, and they will be asked to correct them. For pronunciation, the mispronounced words will be written on the WB and teacher will pronounce them one time then the Ss.

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