Write on the board: “What do you do if a client refuses your advice?” Pair Discussion: Students brainstorm possible responses. Introduce useful negotiation phrases: “If you follow my instructions, your pet will recover faster.” “If we don’t treat the infection, the problem will get worse.”

Matching Activity: Students match problems to possible solutions using conditionals. Example: Problem: “The dog refuses to take pills.” Solution: “If you crush the pill into wet food, he will eat it.”

Role-Play: Negotiating Solutions Small Groups: Each group gets a challenging veterinary scenario. Example: “A client refuses surgery for their pet.” One student plays the owner, the other plays the vet. Students must: Ask and answer questions. Offer at least three solutions using conditionals. Discussion & Speaking Challenge (15 min) Debate: “Should vets refuse treatment if owners don’t follow their advice?” Students must use at least three conditionals in their arguments.

Instructor highlights common grammatical and pronunciation mistakes.