Mohammad Farizadeh
Non-verbal Communication in the Workplace (2nd)
Non-verbal Communication in the Workplace (2nd)
Materials
Main Aims
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To deepen students' understanding of cultural differences in nonverbal communication, specifically focusing on how misinterpretations can occur in multicultural workplace settings, like Canada.
Subsidiary Aims
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To build students' confidence in identifying and applying appropriate nonverbal communication skills for Canadian professional environments.
Procedure (56-76 minutes)
1) Brief Group Discussion (Slide 9): Show the image and ask students what they think it represents in terms of cultural misunderstandings. Elicit examples or stories from Ss about their own experiences with misinterpretation or cultural differences. # Have you experienced cultural misunderstandings before? How did it affect communication?
1) Pre-Watching Instructions: Before playing the video, tell students: "As you watch, pay close attention to the nonverbal cues that lead to confusion between the two characters. 2) Watching the Video (Slide 10): Play the video, allowing Ss to observe the interaction and note the nonverbal cues. 3) Post-Watching Discussion: Group Ss and ask them: "What nonverbal cues led to confusion?" 4) Monitoring Ss and providing help if needed.
1) Discussion and Personal Reflection (Slide 11): Display the discussion questions, ask Ss to think of real-life examples. 2) Group students or pair them up to discuss all questions. 3) Monitor discussions, offering support or clarifying as needed, and then open the floor for students to share insights.
1) Role-Play (Slide 12): Introduce the role-play activity. They should act out all scenarios. 2) Pair or group Ss. Each pair/group should spend a few minutes discussing how they think their character should behave in terms of non-verbal cues, and then practice their role-play. 3) Discussing observations and feedback on their use of nonverbal communication.
1) Review (Slide 13): Give students a few minutes to review the nonverbal communication cues with their partners, discussing the questions on the slide: # Share one insight you found interesting. # Discuss any nonverbal cue you might focus on practicing. # How might today's lesson help you communicate more effectively in Canadian workplaces? 2) Feedback and Reflection: Provide feedback on students' performances, acknowledging positive adjustments and noting any areas for improvement. Reinforce the importance of effective nonverbal communication in professional settings, particularly in Canadian workplaces.
